Regulations and terms of use of the site
Introduction
The user hereby acknowledges that they have read all the terms and conditions, including the terms of sale, purchase, and order on the website “www.israelarchery.co.il” (hereinafter referred to as “the Website”), and the user confirms that the use of the Website and its content is subject to the terms of use and restrictions detailed here. The user further confirms that they fully understand and accept without limitation all that is stated in these terms of use.
Chapter headings are provided for convenience only and shall not be used for the interpretation of the terms of use.
The website is operated by “Neveh Hagar Ltd” (hereinafter referred to as “the Company”), with its address at 2 HaYa’ar Street, Beit Lehem Haglilit.
The Company reserves the right to change the terms of use from time to time without prior notice, with the updated terms being those published on the website, and their validity commencing upon publication. Any use of the website, including its content and/or services, constitutes the user’s consent to these changes.
The Company is authorized to update and upgrade the website, its content, and the services it provides from time to time without prior notice. The user acknowledges that, starting from the date of the publication of the terms of use, terms of sale, and purchase on the website, they are bound by these terms, and the user shall have no claims or demands regarding such changes or any issues that may arise from the execution of the updates and upgrades on the website.
The users’ information on the website will be treated with confidentiality and discretion. Any information required on the website is necessary for processing and fulfilling orders and will not be disclosed to unauthorized parties, except as permitted by law or the terms and conditions, without the user’s consent, except for the specific uses detailed in the terms of use.
The company and/or its representatives do not manufacture the products displayed on the website and are not responsible for the quality of the products, the manufacturer’s names, or any representations made on the website regarding these products, except to the extent of the liability imposed on them by law.
The products are presented on the website objectively, relying on information provided to the company by the manufacturer, user experiences, etc.. Therefore, the presentation of these products on the website should not be construed as a recommendation by the website regarding the quality, characteristics, features, and such of the products.”
Limitation of Liability
The Terms and Conditions define the rights and obligations of the parties, including all terms and limitations related to the sale and purchase of products and services offered on the website.
The website may contain links to third-party websites, applications, and advertisements. The user acknowledges that the use of third-party websites and applications, as provided to the company, is subject to the terms of use and policies of those third parties.
The user’s use of third-party websites and applications is solely at their own risk, and the company shall not be responsible in any way for any outcome, purchase, or use offered on third-party websites and applications.
Links and referrals to third-party websites and applications should not be construed as endorsements, encouragement, or approval of the content presented on those websites and applications, including their contents. The company has no control over the content published on these websites and applications and shall have no liability for them. The sole responsibility for the content appearing on third-party websites and any consequences arising from their use or reliance on them lies with the advertisers and owners of these third-party websites and applications.
In the event that a user violates the Terms and Conditions, including legal provisions, and as a result causes damage, harm, loss or expenses, including legal fees and litigation costs, the user agrees to indemnify and hold harmless the company, its officers, employees, representatives, and agents from the outset of the first claim. This applies whether the damage is direct or indirect (including loss of income, profits, or damage to reputation and goodwill of the company).
The website may feature content generated within forums by users, not by the company. Therefore, the company is not responsible for the accuracy or reliability of such content, and it should not be considered as authoritative or a substitute for professional advice.
Privacy and Information Policy
Within the services provided on this website, users may be required to provide personal information and contact details necessary for the company to process and fulfill orders. It is known to the user that there is no legal obligation to provide this information, and it depends on the user’s will and consent to do so.
All information exchanged between the parties will be treated with the utmost confidentiality and stored in the company’s database in accordance with the terms of the information security policy and applicable legal provisions. The company will employ reasonable security measures to protect the information provided by the user.
Despite the use of reasonable security measures to safeguard the information provided by the user, the company cannot guarantee absolute security against unauthorized breaches. Therefore, the company shall not be liable, whether directly or indirectly, for any unauthorized access, damages, malfunctions, or any direct or indirect harm that may result from the use of the website and/or reliance on the information provided by the user by third parties or any actions or omissions that are beyond the company’s control.
The company reserves the right to disclose the user’s information to third parties in cases it was authorized by the user and/or for the purpose of providing the requested service and/or in cases where the company is required to do so by law and/or in cases where the user violates the website’s terms of use and/or in cases where the user attempts or engages in actions that are contrary to the law.
Upon registering on the website and selecting the “Consent to Receive Electronic Communications” option, the user consents to receiving informational and promotional materials from the company and/or other entities that will provide services and/or benefits to the company, including email communications and messages via mobile phone and email address.
The user agrees that the company’s use of the information as described above will not infringe upon the user’s privacy rights and will not entitle the user to any compensation or remedy.
The user agrees and authorizes the company to use the information provided, including the user’s internet address, for the purpose of processing the requested order and/or contacting the user regarding the requested order.
The user agrees not to use any content from the website, including copying, publishing, distributing, or selling any information or content, whether for payment or not, that may prevent others from using the website or may infringe upon intellectual property rights, privacy rights, patents, or any other rights of any kind without the explicit permission of the company in advance.
The user agrees not to use the website’s services for purposes of promotional or chain mailing and not to engage in any other use that may be construed as illegal. The user also agrees to indemnify and hold harmless the company, its representatives, and employees immediately upon the first request against any claim or demand, including lawyer’s fees and expenses, in connection with the content entered by the user on the website.
Notwithstanding the above, if it is determined that the company is liable, its total liability shall not exceed the value of the product subject to the liability.
If a user believes that information published on the website is inaccurate, in violation of rights of the law or causes harm, the user is requested to notify the company immediately, providing details of the complaint, the user’s contact information, and any other relevant information for the purpose of addressing the complaint. The company will handle the complaint at its discretion.
Intellectual Property and Copyrights
The website, including information, images, visual icons, texts, and any other information of any kind and type found on the website, is the exclusive property and intellectual property of the company. All rights of any kind and type, including copyrights, patents, trademarks, and any other intellectual property rights in connection with the website and it’s the services it provides, belong to the company and/or have been licensed to it by third parties. No individual shall have any financial or intellectual rights or claims whatsoever on the website, whether currently or in the future, without a prior explicit written agreement signed by the company.
The information given to users according to the site’s terms and conditions is for the use of the website and its services only, and users are prohibited from making any use or performing any action that may infringe upon the intellectual property rights of the company.
Users are not allowed to transfer, distribute, or duplicate any information or image protected by copyrights, trademarks, or any other intellectual property without written permission from an authorized entity of the company.
The company is not responsible for the promotional content displayed on the website or links to third-party websites on the site.
Website Use/Website Content and Services
The company will make every effort to maintain and update the website to the best of its ability. However, the company does not guarantee that the website will be available at all times without interruptions, and the company reserves the right to discontinue or modify the site’s operations without prior notice, and no user shall have any claims or demands as a result.
The content and services offered on the website are for users’ use as presented on the site. The company strives to ensure the accuracy of the website’s content but may contain incomplete or inaccuracies in the content or information provided.
The user agrees that they alone will bear all responsibility for any damages or losses resulting from their use of the information provided on the site unless it involves the company’s legal liability.
Any promotions or advertisements published on the website or sent to users via email will be subject to terms and conditions determined and published by the company.
The company does not guarantee the availability of products for sale on the website at all times, and the company reserves the right to change the quantity of items offered for sale, extend or modify the closing date of sales without adversely affecting the users’ offers registered and received before the change.
The products displayed on the website, including images, designs, and colors, are for illustrative purposes only unless otherwise explicitly stated.
Termination of Use
The company reserves the exclusive right, without prior notice, to temporarily or permanently prevent a user from purchasing products on the website at its sole discretion.
The company is authorized to terminate a user’s permission and/or access to the website, block the user’s email, and take similar actions at its sole discretion, without prior notice, in the event that the user violates the terms and conditions of use, and no claims or demands can be made against the company.
In the event that a claim or demand is made against the company or any party on its behalf due to a violation of the terms and conditions of use, the user shall indemnify and compensate the company and/or any party on its behalf for any direct or indirect damage, loss, expenses, including attorney’s fees, and any other expenses that may be incurred as a result, at the company’s first request. The company, at its sole discretion, may disclose the user’s known details in any legal proceeding, even without a court order.
Purchase of Products
The website displays products and services from reputable manufacturers and distributors. The company makes every effort to provide up-to-date and detailed information, including references to manufacturer websites and other useful information.
The company is not responsible for the content of third-party websites or the user’s reliance on the information found on these websites. The user waives any and all claims against the company for any direct or indirect damage that may occur while using this information and content.
The images displayed on the website are for reference purposes only and are intended to assist potential buyers in their purchasing decisions. The company does not guarantee the accuracy of the images compared to the actual products, and differences in colors may occur due to computer screens and other visual supports. All illustrations and support details on the site are not for sale and will not be provided to any buyer.
Some of the products on the site are old or not in continuous production, and it is possible that the packaging of the products is not in “new” condition and may contain scratches, packaging damage, and other natural wear and tear.
Product Availability
The company presents on the website all the products it intends to sell, along with all the necessary information for the user to understand the characteristics of the products they may be interested in purchasing. The company declares that it has acquired all the necessary rights to legally sell all the products offered on the site, and there is no impediment for the company to sell them.
The products offered on the site are valid as long as they are available for delivery. The company is in no means responsible, and the user cannot demand compensation if the products are temporarily or permanently unavailable.
If an order is approved, and one or more products are not available, the order will be processed once the unavailable products become available again. If the delay causes the delivery time to exceed the times stated in these terms, customer service will contact the buyer to determine their personal preference.
Options for dealing with unavailable products:
- a. Wait until all the unavailable products are available again and receive a single shipment. b. Receive the available products immediately and receive the unavailable products in a second shipment. In this case, shipping fees for the second shipment will be borne by the company. c. Cancel the unavailable products and immediately receive the available products. d. Replace all unavailable products with other available products (same design but different color or size, etc.).
Commercial resale of items purchased on the site is strictly prohibited.
Ordering Products
To place an order, the buyer is required to provide various details such as: first name, address, phone number for contact, email address, and credit card details – information required to complete the order accurately. The buyer must fill in and mark the appropriate fields with the aforementioned information, and if the fields are not filled in correctly and completely with the full details, the order cannot be processed.
Once the order is placed, the buyer will receive an initial notification of order receipt. This notification indicates that the order details have been received in the system and does not obligate the company and/or its representatives to provide the ordered products.
Upon completing the order and receiving confirmation from the credit card company regarding payment, the purchase will be considered an order that can be fulfilled, provided that all the details entered in the order are received without any disruption, and as long as the product is in stock.
In the event that the product ordered on the website is out of stock, the buyer will receive a suitable notification via the email/ mobile phone provided at the time of purchase. In such a case, the company will offer the buyer an alternative product with similar characteristics and price, if such an alternative is available. If the buyer accepts the alternative offer, the order will be updated, and the alternative product will be provided. If the buyer rejects the offer, the order will be canceled, and no charge will be made to the credit card for the canceled purchase.
The buyer declares that they are authorized to use the selected payment method, and the company reserves the right to suspend/cancel the order and product delivery in the event of credit card rejection or partial payment. The company also reserves the right to refuse an order or make a shipment in the case of a buyer against whom an unresolved claim exists.
The buyer acknowledges that in the event that the company and/or the website cannot establish contact with the buyer to complete the order and deliver the product within 7 days from the date of purchase, this will be considered a cancellation of the order. In this case, the order will not be fulfilled, and the buyer waives any claim or demand against the website and/or the company for the cancellation of the transaction under this clause.
The company and/or its representatives shall not be liable for unauthorized use, misuse, or fraudulent use of the credit card by third parties, which was used by the buyer for a transaction on the website.
Responsibility for the products, their quality, condition, and compliance with the manufacturer’s warranty terms, to the extent applicable and attached to them, lies with the manufacturers and/or importers of the products. The company’s liability for the products sold on the website will be in accordance with the law and will not exceed the actual amount paid for the products and/or services ordered by the buyer.
Mistakes / Errors in Ordering
To proceed with an order, it is the responsibility of the buyer to provide the necessary details for the delivery of the products and method of payment. At the time of order submission, errors in data entry and/or processing by the company and/or the website may occur. If the buyer receives a notification that the order was not correctly received, or if errors or inaccuracies are discovered in the product description, its price, or any other details, or if there is a system malfunction, the company reserves the right to cancel the order, and the buyer will not be charged for the canceled order.
If, at the time of placing the order, the buyer provides incorrect details, the company cannot guarantee that the products will be delivered on time, and the buyer will have no claim or demand against the company and/or its representatives regarding this matter. In the event that products are returned to the company due to incorrect or inaccurate details provided by the buyer at the time of purchase, the buyer will be charged for handling and shipping fees.
Providing false personal information is strictly prohibited and constitutes a criminal offense under the provisions of the Penal Law, 1977, and/or any other applicable law.
If the buyer accidentally orders products from the website, those products will be returned and replaced only in accordance with the terms outlined in this agreement.
Payments
Payments will be made using credit card details provided at the time of order on the website or over the phone. The charge will include the price of the products displayed on the website alongside the ordered products, including VAT, in addition to shipping costs, handling fees, as detailed next to each product and/or on the order summary page.
The prices of the products and/or services and the fees for handling and shipping, as displayed on the website, include VAT unless otherwise stated.
The company reserves the right to change the prices of the products and the fees for handling and shipping from time to time, and the final price is the one published on the website at the time of order confirmation by the credit card company and/or the clearing.
In the event that the credit card company does not approve the charge or the clearing does not occur, the order will be canceled, and the product will not be delivered.
If a product and/or service is ordered and payment can be made in installments, handling and shipping fees will not be calculated in the installment total and will be charged at the time of the first payment.
The prices displayed on the website reflect the website’s prices only.
Product Delivery
The delivery of products and their shipment will be carried out according to the buyer’s choice during the order and the type of delivery requested. Product delivery will be done within 30 business days (Sunday to Thursday), excluding the day of the order, Fridays, Saturdays, holiday evenings, and holidays. The company will make every effort to expedite the delivery date as much as possible.
Alternatively, subject to product availability in the company’s inventory, and upon confirmation and coordination, self pick-up can be arranged. The buyer can collect the product from this address: Derech Hayaar 2, Beit Lehem Hagalilit (hereinafter referred to as “the self-collection point”).
The shipments will be made via Israel Post or by courier service, depending on the company’s discretion, and will be delivered to the address provided at the time of the order, which cannot be solely a P.O.B address.
Upon delivery, the company may request the presence of the buyer and may require a valid identification document and/or the buyer’s signature on delivery documents. If a product is not delivered to the buyer within 30 business days from the specified delivery date on the website, the buyer is entitled to cancel the transaction and receive a full refund for the product. With such a cancellation and refund, the buyer waives any claims or demands against the website related to the transaction.
Cancellation of Transaction
The buyer may return or exchange a product in accordance with the provisions of the return policy and consumer protection law – 1981, and consumer protection regulations (cancellation of a transaction), 2010. In any case of transaction cancellation, the buyer shall present an invoice confirming the transaction or any other proof to the company’s satisfaction, specifying the date of the transaction, the amount paid, and the payment method.
In accordance with the law, the buyer is not entitled to a refund in any case of purchase on the website, unless the cancellation is made within 14 days from the date of purchase of the products and falls on non-holiday business days (excluding weekend days preceding that date). It is emphasized that purchases made on the website cannot be canceled except as stated above.
In case of cancellation under the conditions specified above, the credit card used for the purchase will be credited with the price of the products paid by the buyer, minus a cancellation fee of 5% of the product price or 100 ₪, whichever is lower, in accordance with the consumer protection regulations (cancellation of a transaction), 2010.
Upon canceling a transaction, the buyer must return the products in perfect condition with their original packaging within 14 days from receiving the cancellation notice.
In case of a defective product, the buyer will be requested to return it to the self-collection point with prior coordination, along with the purchase invoice. If the product is in proper condition and has not exceeded the exchange period as per the law, and the product is in stock with the supplier, the defective product will be replaced. If a product arrives damaged due to the company’s delivery, clarification and coordination will be carried out with the company, and the buyer will be entitled to the product’s price.
In the case of a defect or discrepancy in a product, the company will refund the buyer within 14 days from the date of receipt of the cancellation notice, the same portion of the transaction price paid by the buyer, if paid, the transaction charge will be canceled, and a copy of the charge cancellation notice will be provided. If the product has been delivered to the buyer, then the buyer will be asked to return it to the self-collection point with prior coordination.
In the case of a transaction cancellation that is not due to a defect or discrepancy, the company will refund the buyer within 14 days from the date of receiving the cancellation notice, the same portion of the transaction price paid by the buyer, if paid. The buyer will not be charged any fees, except for handling fees of 5% of the transaction amount or 100 ₪, whichever is lower, in accordance with consumer protection regulations (cancellation of a transaction), 2010. The cost of return shall be borne by the buyer and shall be paid by the buyer.
Cancellation of a transaction and product return is only possible at the self-collection point, unless otherwise agreed with the company after the product has been examined by the company and/or its representatives and found unused and in its original packaging, including all product components and packaging, along with the purchase invoice. It is clarified that the refund process and method of refund in the event of transaction cancellation shall be in accordance with the provisions of the law and as stated above.
Jurisdiction
In any case of dispute or disagreement between the parties concerning the use of the website, including its terms of use and anything arising from them or related to them, the applicable law shall be Israeli law. The exclusive jurisdiction for any dispute or disagreement shall be in the authorized courts in Israel, with Haifa or Nazareth being the nearest court of jurisdiction.
This agreement and its terms shall be governed by the laws of the State of Israel and shall be interpreted accordingly.
Miscellaneous
Any waiving of the rights granted to the company under the terms of use and/or under the law, or the company’s abstention from asserting its rights, shall not be considered a waiver, abstention, or protocol behavior in relation to other circumstances.
Any exemption and/or exclusion of liability granted to the company is also granted to its representatives, employees, agents, shareholders, and all acting on its behalf and/or for it, as well as any other party related to the provision of the products, services, and content, as they may be from time to time.
The current terms and restrictions include all the rights and obligations of the parties. No specific or general condition that may appear in any documentation sent, delivered, or provided to the buyer shall amend, replace, or supplement any part or completeness of these terms and conditions.
The company reserves the right to change these terms and conditions at any time without prior notice of any kind.
All transaction records stored on the company’s computers under reasonable security conditions shall be considered evidence of communication, order confirmations, and payments between the parties. Order confirmations and invoices are stored on reliable and continuous platforms and can be produced as evidence if necessary.
Contact
For any matter related to the terms and conditions of use on the website, you can send an email to [email protected]. Please include your full contact information, including your email address.
The company will make an effort to respond to all requests in a reasonable time.
